Automate Customer Support (Without Losing the Human Touch)

Good automation shortens time-to-resolution and escalates the right cases.

Tier 0: Self-Service

• AI answers for FAQs, order status, and policy questions.
• Smart search across help docs.

Tier 1: Assisted Agents

• AI suggests replies with citations to your docs.
• Auto-fill ticket fields, summarize long threads.

Tier 2: Escalations

• Clear human takeovers with context handed off.
• Track “automation helped” vs “automation harmed” to tune.

Quality Guardrails

• Maintain an approved answer library.
• Log confidence and require human review for sensitive cases.

When our AI Tools Store is live, you’ll find vetted support tools by stack.

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